Free Trials

• Please make sure you are checking people into Gymmaster when they are on a free trial.
• Check them in every day they come in.
• Once their trial has finished they need to sign up.
• If their trial has finished and they are not signed up, then help them sign up at the gym. Whenever possible; Don’t just say sign up later when you get home.
• If you let someone into the gym find that person and find out why they don’t have a toggle, if it’s a free trial see above, if it’s a member check them in and make sure they have a membership that is paid and not on hold.
• If they need a new toggle the can purchase one via the Members Portal.

Memberships

• Memberships are still not yet back to pre COVID numbers, but finally they have been on the rise over the last two weeks, so thank you for your efforts, keep it up as we still need more.
• Please do everything possible to help keep membership numbers trending upwards. You do this by:
  • Doing your job to the best of your ability,
  • Greeting members new and old, making them feel welcome and important,
  • Take an interest in members training, something as simple as, a small training tip to help them can go a long way,
  • Have a quick chat about anything or ask them about something they told you last time you saw them.
  • Help keep a great “Vibe” in the gym, it has been really good of late.

P.S. Please leave you name in the comments when you have read this post.