Transaction Fees

• SASSOM uses EzyDebit to process Direct Debit payments, these payments can be debited from either a bank account or credit card.
• EziDebit charges a transaction fee of $0.48 per transaction. If you use a credit card it is +1.65% for Master and Visa or 4.2% for Amex on top of the prescribed transaction fee. These fees can be altered by EzyDebit.
• EzyDebit failed payments fee is $11.00.
• SASSOM uses EzyDebit to process instant Credit Card payments.
• EziDebit charges a credit card fee of 1.65% for Master and Visa or 3.2% for Amex on the total value of the purchase.

Membership Suspension / Freeze / Hold

• There is a $5.50 fee for each suspension / freeze to your membership.
• Membership suspensions can be self managed by logging into your account via the Member Portal.
• SASSOM does not notify you when your hold finishes, the management system is fully automated and debits will restart once your suspension ends, or,
• If you return early, when you use your Membership Toggle to gain access to SASSOM.
• The management system will pro rata all fees, it may take a couple of payment cycles for your fees to return to normal.
  Adding a Hold to your membership does not stop debits for any monies owing, please email us if you need to make arrangements for monies owning

Cancellation Policy

• All cancellations must be made via Members Portal on the SASSOM web page. There is a minimum of two weeks’ notice is required to cancel a membership, we always reply when we have processed your request.