Frequently Asked Questions
GymMaster Members App
Download the GymMaster Members App on the App Store or Google Play.
Manage:
- Bluetooth Gym Access From Your Phone
- Membership Sign Ups, Holds & Cancelations
- Product Purchases
- Download or Scan The QR
Free Trials
Link for Free Trials
Gym Free Trial
- The gym 1-Day free trial is for local Brisbane residents only, you may be ask to show your drivers licence with a local address.
- The Free Trial can only be used during staffed hours. View Staffed Hours on our Timetable
Martial Arts Free Trial
- The Martial Arts 7-Day Free trial is for Adults and Kids.
You can attend any of the classes on our Timetable except the invite only classes. - You do not need to book in, just turn up and our friendly instructors will help you get started.
- You do not need any equipment while you are on a free trial at SASSOM MMA. We will provide you with any equipment you may need, including: Gloves, Shin Guards, Gi (Martial Arts uniform). However if you have your own equipment please bring it with you.
Membership Questions
Mobile Phone App
GymMaster Member App
- Google Play or App Store
- Bluetooth Access, No Toggle Needed
- Membership – Purchase, Add Holds, Cancel
- Update Billing
- Purchase Products
How to join / purchase a membership:
- Go to the Member Portal: Click Here
- Click the blue button “Sign Up”
- Scroll down and select the membership of choice
- Fill out the details and follow the process until complete
How to add a suspension / hold:
- Use the App or go to the Member Portal: Click Here
- Enter your email and password, press the green button “Member Login”
- On the right side of the screen beside “Membership Details” click “Add Hold”
- Fill out the information required, then click the “Submit” button at the bottom of the screen, and the click the “Confirm” button on the next screen.
- There is a $5.50 fee for each suspension applied to your membership.
- SASSOM does not notify you when your hold finishes, the management system is fully automated and debits will restart once your suspension ends.
- If you choose to return early, please email SASSOM to end your hold.
- The management system will pro rata all fees, it may take a couple of payment cycles for your fees to return to normal. The system may bill you while your membership is on hold, if your hold ends during a billing period.
- Adding a “Hold” to your membership does not stop debits for any monies owing.
- If you are in financial stress and cannot pay your next Direct Debit, please email us to make arrangements for monies owing.
How to change your bank account / credit card details
- Go to the Member Portal: Click Here
- Enter your email and password, press the green button “Member Login”
- From the options select “Update Billing Info”
- Follow the steps for there.
How to cancel your membership
- All cancellations can be requested via the Members Portal just log in and click on the cancel button for each membership you wish to cancel, Click Here.
- There is a minimum of two weeks’ notice required to cancel a membership. Please note all memberships must be active and balance paid before we can process your cancellation request.
- We always reply when we have processed your request, normally within 48 hours.
Other fees
- SASSOM uses eDebit to process electronic payments, these payments can be debited from either a bank account or credit card.
- eDebit charges a transaction fee of $0.48 per transaction.
- If you use a credit card it is +1.65% for Master and Visa or 4.2% for Amex on top of the prescribed transaction fee. These fees can be altered by eDebit.
- eDebit charges an $11.00 fee for failed payments.
Basic Gym Rules
- PLEASE!!! If you are unwell or even think you are unwell, stay at home.
- Everyone needs to use their access toggle / phone to gain entry or be logged in by a staff member.
- Do not let anyone into the facility except in an emergency.
- Do not hold the door open for longer than needed to gain access, or you will trigger the alarm.
- Hand sanitiser is provided at the entrance (on your right as you enter) or you can wash your hands in the toilet wash room.
- Please wipe down equipment before and after use with a Chux cloth and anti-bacterial disinfectant.
- Please use a towel on equipment in the gym.
- Wash your training gear after every use, and use a laundry saintlier like Dettol.
On Location
Gym: The Chux cloths and disinfectant is located on the end of the bag rack near the stairs.
Martial Arts Room: The Chux cloths and disinfectant is located at the end of the equipment rack.
Cleaning Procedure:
- You can tear off a Chux cloth and spray it with disinfectant then wipe down any equipment you are going to use, keeping it moist as needed.
- Or you can directly spray the equipment with the disinfectant and wipe it over with the Chux cloth, please return the spray bottle for the next person.
