SASSOM FITNESS & MMA SASSOM FITNESS & MMA SASSOM FITNESS & MMA

FAQ

Membership Questions

  • How to join / purchase a membership:
    • Go to the Member Portal: Click Here
    • Click the blue button “Sign Up”
    • Scroll down and select the membership of choice
    • Fill out the details and follow the process until complete
  • How to signup a linked / family member:
    • Go to the Member Portal: Click Here
    • Enter your email and password, press the green button “Member Login”
    • From the options select “Add New Linked Member”
    • Fill-in the details required. Repeat if needed by selecting the “+ Add Linked Family Member”.
    • Click Submit, this will take you back to the main members profile.
    • Scroll down the page and you will find the Linked members List, select the button to login as the member you wish to add a membership for, you will now the see their name at the top of the page.
    • Select “Buy a New Membership”, and follow the steps from there, repeat as many times as needed for each member and each membership required.
  • How to add a suspension / hold:
    • Go to the Member Portal: Click Here
    • Enter your email and password, press the green button “Member Login”
    • From the options select “Add Hold”
    • Fill out the information required, then click the “Add Hold” button again.
    • There is a $5.50 fee for each suspension applied to your membership.
    • SASSOM does not notify you when your hold finishes, the management system is fully automated and debits will restart once your suspension ends.
    • The management system will pro rata all fees, it may take a couple of payment cycles for your fees to return to normal.
  • How to change your bank account / credit card details
    • Go to the Member Portal: Click Here
    • Enter your email and password, press the green button “Member Login”
    • From the options select “Update Billing Info”
    • Follow the steps for there.
  • How to cancel your membership
    • All cancellations must be made in writing and sent via email to SASSOM.
    • There is a minimum of two weeks’ notice required to cancel a membership.
    • You must send us an email to admin@sassom.com.au advising us that you would like to cancel your membership
    • We always reply when we have processed your request, normally within 48 hours.
  • Other fees
    • SASSOM uses eDebit to process electronic payments, these payments can be debited from either a bank account or credit card.
    • eDebit charges a transaction fee of $0.48 per transaction.
    • If you use a credit card it is +1.65% for Master and Visa or 4.2% for Amex on top of the prescribed transaction fee.
    • These fees can be altered by eDebit.
    • eDebit charges an $11.00 fee for failed payments.

Free Trials

  • Gym Free Trial
    • The gym 7-Day free trial is for local Brisbane residents only, you may be ask to show your drivers licence with a local address.
    • The Free Trial can only be used during staffed hours. View Staffed Hours on our Timetable
  • Martial Arts Free Trial
    • The Martial Arts 7-Day Free trial is for Adults and Kids.
    • You can attend any of the classes on our Timetable except the invite only classes.
    • You do not need to book in, just turn up and our friendly instructors will help you get started.
    • You do not need any equipment while you are on a free trial at SASSOM MMA. We will provide you with any equipment you may need, including: Gloves, Shin Guards, Gi (Martial Arts uniform). However if you have your own equipment please bring it with you.