FAQ

PLEASE!!! If you are unwell or even think you are unwell, stay at home.
Everyone needs to use their access toggle / phone to gain entry or be logged in by a staff member.
Do not let anyone into the facility except in an emergency.
Do not hold the door open for longer than needed to gain access, or you will trigger the alarm.
Hand sanitiser is provided at the entrance (on your right as you enter) or you can wash your hands in the toilet wash room.
Please wipe down equipment before and after use with a Chux cloth and anti-bacterial disinfectant.
- Location
  - Gym: The Chux cloths and disinfectant is located on the end of the bag rack near the stairs.
  - Martial Arts Room: The Chux cloths and disinfectant is located at the end of the equipment rack.
- You can tear off a Chux cloth and spray it with disinfectant then wipe down any equipment you are going to use, keeping it moist as needed.
- Or you can directly spray the equipment with the disinfectant and wipe it over with the Chux cloth, please return the spray bottle for the next person.
Please use a towel on equipment in the gym.
Wash your training gear after every use, and use a laundry saintlier like Dettol.

Mobile Phone App
- GymMaster Member App – Google Play or App Store
  - Bluetooth Access, No Toggle Needed
  - Membership – Purchase, Add Holds, Cancel
  - Update Billing
  - Purchase Products

How to join / purchase a membership:
- Go to the Member Portal: Click Here
- Click the blue button “Sign Up”
- Scroll down and select the membership of choice
- Fill out the details and follow the process until complete

How to add a suspension / hold:
- Go to the Member Portal: Click Here
- Enter your email and password, press the green button “Member Login”
- From the options select “Add Hold”
- Fill out the information required, then click the “Add Hold” button again.
- There is a $5.50 fee for each suspension applied to your membership.
- SASSOM does not notify you when your hold finishes, the management system is fully automated and debits will automatically restart. If you return early just use your membership toggle to gain access which will end your hold from that date .
- The management system will pro rata all fees, it may take a couple of payment cycles for your fees to return to normal. The system may bill you while your membership is on hold if your hold finish during a billing period.
- Adding a Hold to your membership does not stop debits for any monies owing, please email us if you need to make arrangements for monies owning.

How to change your bank account / credit card details
- Go to the Member Portal: Click Here
- Enter your email and password, press the green button “Member Login”
- From the options select “Update Billing Info”
- Follow the steps for there.

How to cancel your membership
- All cancellations can be requested via the Members Portal just log in and click on the cancel button for each membership you wish to cancel, Click Here.
- There is a minimum of two weeks’ notice required to cancel a membership. Please note all memberships must be active and balance paid before we can process your cancellation request.
- We always reply when we have processed your request, normally within 48 hours.

Other fees
- SASSOM uses eDebit to process electronic payments, these payments can be debited from either a bank account or credit card.
- eDebit charges a transaction fee of $0.48 per transaction.
- If you use a credit card it is +1.65% for Master and Visa or 4.2% for Amex on top of the prescribed transaction fee. These fees can be altered by eDebit.
- eDebit charges an $11.00 fee for failed payments.

Gym Free Trial
- The gym 1-Day free trial is for local Brisbane residents only, you may be ask to show your drivers licence with a local address.
- The Free Trial can only be used during staffed hours. View Staffed Hours on our Timetable

Martial Arts Free Trial
- The Martial Arts 7-Day Free trial is for Adults and Kids.
- You can attend any of the classes on our Timetable except the invite only classes.
- You do not need to book in, just turn up and our friendly instructors will help you get started.
- You do not need any equipment while you are on a free trial at SASSOM MMA. We will provide you with any equipment you may need, including: Gloves, Shin Guards, Gi (Martial Arts uniform). However if you have your own equipment please bring it with you.